Heights Libraries began its mission to serve the community in 1921. We have grown and expanded significantly in the intervening years, but our founding ideals of providing outstanding library services, staff, and facilities has not changed. Our customer’s needs are our first priority. Our goal is to anticipate and fulfill those needs to provide our customers with a unique and rewarding library experience. We strive to be a community gathering place and provide an environment where all are welcome. Please visit any of our four branches and experience being a part of this vibrant and diverse community.
The library and its policies are governed by a seven-member Library Board and a Board-appointed Director and Fiscal Officer. The Fiscal Officer serves as the Clerk-Treasurer and oversees the library’s financial affairs.
Our Commitment to Privacy
Protecting your privacy is very important to the Cleveland Heights-University Heights Public Library. This privacy notice explains the steps we have taken and what your choices are in this effort. We make this notice easy to find on our homepage and everywhere we request information from you.
Opening Doors, Opening Minds
We will know we are succeeding when…
- Our services and facilities appeal to all ages
- Our collections, services and staff are outstanding
- We have established the library as a Third Place, or “someplace other than work or home where a person can go to… feel part of the community”
- We remain focused on the needs of our customers
We place great value in:
- Education and literacy
- Understanding and responding to the needs of our customers
- Effective management of financial resources
- Assuring that our libraries remain free for all
- Effective management and development of human resources, resulting in a diverse and culturally competent staff
- Quality in all we do
- Intellectual Freedom
- A climate for innovation and change
- Respect and tolerance for diverse viewpoints and individual differences
- Integrity and ethics in the workplace
- Shared organizational decision making and responsibility
- Open, timely and effective internal and external communications
- Contributing to a culture of respect and comfort for all
2013 Community Survey & 2012 Demographic Study
In February 2013, the Cleveland Heights-University Heights Public Library contracted with the Community Research Institute at Baldwin Wallace University to conduct a combined survey of Cleveland Heights and University Heights residents, library customers and non-customers alike. The community survey was the follow-up to a large community demographic study conducted by Heights Libraries in 2012. Learn more.
Read a brief history of the Heights Libraries on our Chronology page.