We are looking for an effective manager to lead our Lee Road Branch Circulation and Shipping department. The Circulation Services Manager hires, trains, supervises and evaluates a staff of 33 employees. This person is responsible for the management of the circulation process for approximately 2 million items a year. CH-UHPL is part of Clevnet, a consortium of 43 library systems across 12 counties in Northeast Ohio. CLEVNET provides their patrons with shared access to more than ten million items. As the manager you will also function as the manager in-charge of the Lee Road Library on a rotating basis.
The successful candidate will have the ability to analyze the needs of customers and the library, think of appropriate, realistic solutions to problems and be empathetic to customers and staff.
- Experience working with an ILS (Sirsi preferred)
- Demonstrated experience and success supervising others
- Bachelor’s degree
- Background in customer service
- Strong organizational skills
- Even stronger communication skills
- Ability to both demonstrate and inspire a positive attitude
- Passion for outstanding customer service
We are committed to and value a diverse workforce. We offer a competitive salary and excellent benefits. This is a 40 hour a week position that includes rotating nights and weekend shifts. We pride ourselves in providing excellent service to our customers and the Circulation Services Manager is instrumental in maintaining our record of excellent service.
To be considered, please submit our application (available on our website, http://heightslibrary.org/jobs/), cover letter and resume, by March 20, 2015 to Human Resources Manager, Cleveland Heights-University Heights Public Library, 2345 Lee Road, Cleveland Heights, Ohio 44118 or email to Jobs@heightslibrary.org.
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