Heights Libraries
Cleveland Heights-University Heights
"Opening Doors, Opening Minds"

Mission, Vision, Values & Strategic Directions

Approved July, 2005

Mission Statement
Opening Doors, Opening Minds

Vision Statement

We will know we are succeeding when…

  • Our services and facilities appeal to all ages.
  • Our collections, services and staff are outstanding.
  • We have established the library as a Third Place, or “someplace other than work or home where a person can go to... feel part of the community.”
  • We remain focused on the needs of our customers.

Values Statement

We place great value in:

  • Education and literacy,
  • Understanding and responding to the needs of our customers,
  • Effective management of financial resources,
  • Assuring that our libraries remain free for all,
  • Effective management and development of human resources, resulting in a diverse and culturally competent staff,
  • Quality in all we do,
  • Intellectual Freedom,
  • A climate for innovation and change,
  • Respect and tolerance for diverse viewpoints and individual differences,
  • Integrity and ethics in the workplace,
  • Shared organizational decision making and responsibility,
  • Open, timely and effective internal and external communications.
  • Contributing to a culture of respect and comfort for all.