Curbside Pick-Up, Phone Reference, and Other Services

Due to the recent stay-at-home advisory from the Cuyahoga County Board of Health, all Heights Libraries buildings are now closed to the public, but will continue to serve you with curbside pick-up of materials, phone reference, printing, and virtual services until at least  December 17, which reflects the timeline of the County’s health advisory.

New hours for ALL BRANCHES are as follows:

Monday and Sunday: No services

Tuesday and Thursday:
Phone reference, 9 a.m.-9 p.m.
Curbside pick-up, 9 a.m.-5 p.m.

Wednesday, Friday, and Saturday:
Phone reference, 9 a.m.-5 p.m.
Curbside pick-up, 9 a.m.-5 p.m.

How to use curbside pick-up service:

  1. Call the branch circulation department and confirm your hold is ready at your branch. (PLEASE do not arrive before you take this step):
    • Coventry (216) 321-3400, ext 1310
    • Lee Road (216) 932-3600, ext 1213
    • Noble (216) 291-5665, ext 1320
    • University Heights (216) 321-4700, 1302
  2. A staff member will confirm whether your holds are ready.
    • For cars:
      Pull up to the pick-up spot, open your car trunk, then call the circulation department at the number above. If your trunk will not open, or if you have a van, the holds will be placed on a table and you will exit your vehicle and pick them up from the table. Please wear a mask if you exit your vehicle and keep at least six feet away from staff.
    • For walkers and bike riders:
      Walk up to the pick-up spot and call the circulation department at the number above. Your items will be placed on a table for you to pick up. Customers using walk-up services MUST wear a mask and keep at least six feet away from staff.

Drop Boxes at all branches are open. Items are quarantined for 5 days before being processed.

 

Phone reference is still available.
Each of our branches has its own main number (see above and below) that you can call during business hours to be connected to a reference librarian.

Do you need something printed?

Call your preferred branch for instructions.

Coventry Village Branch: (216) 321-3400, ext. 1306
Lee Road Branch: (216) 932-3600, ext. 1204
Noble Neighborhood Branch: (216) 291-5665, ext. 1307
University Heights Branch: (216) 321-4700, ext. 1308