In February 2013, the Cleveland Heights-University Heights Public Library contracted with the Community Research Institute at Baldwin Wallace University to conduct a combined survey of Cleveland Heights and University Heights residents, library customers and non-customers alike. Heights Libraries will use the results of this survey to help inform decisions in the coming years.
The surveys were conducted as random phone surveys between February 25 and March 20, and residents who did not receive a call were encouraged to fill out the survey online or on paper at any of Heights Libraries four branches during the same time period. Baldwin Wallace completed a total of 582 phone surveys, and another 220 completed surveys were obtained from online and paper survey results. The random phone survey results were analyzed separately from the online and paper survey results.
The community survey was the follow-up to a large community demographic study conducted by Heights Libraries in 2012. In April 2012, the Library contracted with NODIS (Northern Ohio Data and Information Service) at Cleveland State University’s Maxine Goodman Levin College of Urban Affairs to perform a comprehensive analysis of demographic and socioeconomic conditions, and the borrowing patterns of residents and patrons in our community.