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Tax Information

2023 Tax Preparation Resources

The filing deadline is Tuesday, April 15.

Because of the increased popularity of electronic tax filing, the IRS no longer sends out paper income tax packages to individual or business taxpayers.

Please note:

  • We will provide a limited supply of Ohio 1040 forms and booklets at every branch.
  • We are happy to print out any tax forms for you at any branch.

    Note: There are no 1040EZ or 1040A forms anymore.

    Everyone now only uses the new 1040, plus whatever schedules they might need.

    Schedule A and the other lettered schedules do still exist, but we will not be getting copies of them this year.

    With the redesigned 1040, it is believed that fewer people will need the other Schedules.

    Printable tax forms and instructions are available through the IRS website at and there are free options for taxpayers who wish to begin filing electronically.

    Cleveland Heights municipal income tax is collected by the Regional Income Tax Agency, also known as R.I.T.A. RITA’s electronic filing is now accepting submissions. Citizens can visit to file Tax Year 2021 individual returns and exemptions.

    Free AARP Tax Help

    Local AARP volunteers will help you with your taxes for free, by appointment only. Space is limited. Call (216) 932-3600 to make an appointment.

    For more information about the AARP Tax-Aide program, including help sessions, please visit their help page or call 1-888-687-2277 (1-888-OUR-AARP).


    Other Tax Assistance

    • Individuals making $60,000 or less can use the Volunteer Income Tax Assistance program for free tax preparation and, in many cases, free electronic filing.
    • Individuals aged 60 and older can take advantage of free tax counseling and basic income tax preparation through Tax Counseling for the Elderly.
    • IRS Free File provides options for free brand-name tax software or online fillable forms plus free electronic filing. Everyone can use Free File to prepare a federal tax return. Taxpayers who make $73,000 or less can choose from  commercial software providers. There’s no income limit for Free File Fillable Forms, the electronic version of IRS paper forms, which also has free e-filing.
    • The Cuyahoga EITC Coalition (part of the IRS Volunteer Income Tax Assistance program) offers free tax preparation services for individuals or families making less than $60,000 a year.

    Filing Options

    Free Federal Online Filing Options

    Traditional Free File is a no-cost tax preparation and electronic filing program that is available for individuals with incomes of $69,000 or less in 2019.

    Telephone Assistance

    Need to talk to someone? Find a guide to telephone assistance.

    Locating Tax Forms

    A selection of Ohio and federal individual income tax forms are available for free at Heights Libraries during tax season. We are happy to print out any forms that are not available in the display.

    • State and federal tax forms can be downloaded and printed from state and federal sites.
    • Internal Revenue Service:

    Browse forms and publications

    Contacting the IRS

    Contact your local IRS office here.

    Contacting the Ohio Department of Taxation

    City Tax Information

    Regional Income Tax Authority

    Taxpayer Assistance Programs

    • AARP Tax Aide Program
      Volunteers assist seniors and low income taxpayers in preparing their federal and state income tax returns. Check for eligibility, locations and times.
    • United Way 211/First Call For Help 
      Call 2-1-1 if calling within Cuyahoga County. Alternate number: (216) 436-2000
    • Cleveland Taxpayer Service Center
      1240 E. Ninth Street
      Cleveland, Ohio 44199
      Monday through Friday 8:30-4:30
      (216) 415-3442

      Electronic Tax Filing Information

      • Electronic filing may be completed using a personal computer and internet access. Follow instructions from the Internal Revenue Service and the State of Ohio.
      • File IRS online for freeIRS Free File
      • A special note about E-filing using library computers:
        Whereas E-filing may be done at library computers, taxpayers must be alerted to the fact that our computers are configured to be public access machines and not personal computers. Therefore, e-filing at the library is not recommended for a number of practical reasons. The library does not allow users to install tax preparation software on its computer terminals and you may not be allowed enough time on a computer to complete your filing. Heights Library clearly states that it is not responsible for any liability that may occur as a result of the disclosure of financial or other personal information over the system.

      Additional Resources

      Local IRS Taxpayer Assistance Center
      1240 E. Ninth St.
      Cleveland, OH  44119
      (216) 415-3442
      M-F 8:30am – 4:30pm

      Taxpayer Advocate Service of the IRS: