Heights Libraries offers free one-on-one help, hands-on classes, and online tutorials for every skill level. Whether you are just starting out and have never even used a mouse, or are looking for more advanced skills like coding and design, we have a resource that can help you get what you need. And it’s all free.

Ask a Tech Expert

Need help with a Microsoft product like Word, Excel, or Windows? Having trouble with Zoom? Wish you could have some expert advice from one of our Tech Trainers via email? Complete our online form to send your questions to our Tech Trainers. They will respond in approximately one business day.

Click here to Ask a Tech Expert.

Northstar Digital Literacy

Northstar Digital Literacy defines and tests the basic computer skills necessary for daily life, employment, and higher education. Online, self-guided assessments assess your ability to navigate the internet, use Microsoft Office, search for information online and more!

Click here to access Northstar Digital Literacy

Online Tutorials for All Levels

Niche Academy

Niche Academy provides tutorials on using the library’s digital collection and research databases as well as computer skill tutorials. Check out the tutorials available through Niche Academy below and linked throughout our website!

Click here to access Niche Academy.

The Great Courses Library Collection

The Great Courses Library Collection offers thousands of in-depth video lectures on history, health, science, and more, taught by experts

The first time you use Libby, make sure you add your Library Card by clicking the icon at the bottom of the page.

Click here to access The Great Courses Library Collection.


The Public Library Association’s site, DigitalLearn.org, is a collection of self-directed tutorials for beginner to increase their digital literacy, and a community of practice for digital literacy trainers to share resources, tools and best practices.

Click here to access DigitalLearn.org

LinkedIn Learning

Heights Libraries is pleased to offer its cardholders access to LinkedIn Learning, a leading online learning company that provides engaging, top-quality individual instructional videos, taught by experts in the areas of business, software, technology, and creative skills. LinkedIn Learning is for intermediate and advanced users; it is not recommended for beginners.

Click here to access LinkedIn Learning


For more than a decade, the GCFLearnFree.org program has helped beginner, intermediate, and advanced computer users around the world learn the essential skills they need to live and work in the 21st century. From Microsoft Office and email to reading, math, and more, GCFLearnFree.org offers 125 tutorials, including more than 1,100 lessons, videos, and interactives, completely free.

A program of the Goodwill Community Foundation® and Goodwill Industries of Eastern NC, Inc.®  (GIENC®), all GCFLearnFree.org® educational content is designed and produced in the GCF Global Learning® building in Downtown Raleigh, NC.”

Click here to visit GCFLearnFree.org

Learn to Type

Learn to type at home with Big Brown Bear. The classic keyboard game is still here plus we’ve created a new typing game that doesn’t show the keyboard.

Click to visit Big Brown Bear Typing games

Heights Libraries’ Computer Classes

Heights Libraries Tech Trainers offer free computer classes at beginner, intermediate, and advanced levels. Word, Excel, PowerPoint, eBay, the Internet, coding, WordPress, and more!

Click here for a list of Materials and Handouts.

If you’re a beginner, these are the classes for you. Your confidence and knowledge will increase as you learn the components of the computer, basic computer terminology, and how to use the mouse and keyboard.

Click here to view the Computer Basics class content.