Heights Libraries offers free one-on-one help, hands-on classes, and online tutorials for every skill level. Whether you are just starting out and have never even used a mouse, or are looking for more advanced skills like coding and design, we have a resource that can help you get what you need. And it’s all free.

For guidance on skill levels offered, look for the words beginner, intermediate, and advanced.

Reserve a Tech Expert

Need help with a Microsoft product like Word, Excel, or Windows? Don’t understand the Internet? Having trouble with your iPad or Galaxy? Wish you could have some one-to-one expert advice from one of our Tech Trainers? Now you can with our “Reserve a Tech Expert” program.

Call us at 216-932-3600 ext. 1297 or complete our online form to reserve 30-minutes with one of our Tech Trainers. In order to give staff time to prepare for your tutorial, appointments should be made at least 3-4 days in advance.

Click here to reserve a tech expert.

Heights Libraries’ Computer Classes

Heights Libraries Tech Trainers offer free computer classes at beginner, intermediate, and advanced levels. Word, Excel, PowerPoint, eBay, the Internet, coding, WordPress, and more!

Click here for a complete list.

Heights Libraries Computer Basics Series

If you’re a beginner, these are the classes for you. Your confidence and knowledge will increase as you learn the components of the computer, basic computer terminology, and how to use the mouse and keyboard.

Click here for our Computer Basics Series.

Online Tutorials for All Levels


The Public Library Association’s site, DigitalLearn.org, is a collection of self-directed tutorials for beginner to increase their digital literacy, and a community of practice for digital literacy trainers to share resources, tools and best practices.

Click here to access DigitalLearn.org


Heights Libraries is pleased to offer its cardholders access to lynda.com, a leading online learning company that provides engaging, top-quality individual instructional videos, taught by experts in the areas of business, software, technology, and creative skills. lynda.com is for intermediate and advanced users; it is not recommended for beginners.

Click here to access Lynda.com Online Learning


For more than a decade, the GCFLearnFree.org program has helped beginner, intermediate, and advanced computer users around the world learn the essential skills they need to live and work in the 21st century. From Microsoft Office and email to reading, math, and more, GCFLearnFree.org offers 125 tutorials, including more than 1,100 lessons, videos, and interactives, completely free.

A program of the Goodwill Community Foundation® and Goodwill Industries of Eastern NC, Inc.®  (GIENC®), all GCFLearnFree.org® educational content is designed and produced in the GCF Global Learning® building in Downtown Raleigh, NC.”

Click here to visit GCFLearnFree.org

Learn to Type

Learn to type at home with Big Brown Bear. The classic keyboard game is still here plus we’ve created a new typing game that doesn’t show the keyboard.

Click to visit Big Brown Bear Typing games