Update April 1
Following Ohio Department of Health Director Dr. Amy Acton’s executive order closing schools until at least May 1, the Heights Libraries will also remain closed during that same time, and will remain closed as long as Dr. Acton and Ohio Mike DeWine recommend that the schools stay closed. Read more here.
Heights Libraries Closure FAQ
All Heights Libraries branches are closed until further notice. This was not an easy decision, and not one that Library leadership made lightly.
Heights Libraries wants the community to know that the health and safety of our customers and staff is our top priority. We will continue to monitor the coronavirus (COVID-19) outbreak and messages from the Centers for Disease Control, the State of Ohio, and the County Health Department.
Are all 4 Heights Libraries buildings closed?
Yes. The Coventry Village, Lee Road, Noble Neighborhood, and University Heights branches are closed until further notice due to the COVID-19 outbreak.
Do you have any idea when you will be open again?
We do not know when our buildings will reopen. We will be closely monitoring information from Governor DeWine’s office and the Ohio Department of Health (ODH) about the situation and will abide by the directives and recommendations of the ODH and the Centers for Disease Control and Prevention.
What if I have items due?
We have locked all book drops, so are asking customers to hold on to items until further notice. Overdue fines will be suspended during the closure, and no accounts will be sent to collections during the closure.
What if I have items on hold?
While you cannot pick up hold items at this time, holds items will be held during the closure; they will NOT be sent back.
What if my library card expired/is going to expire?
If your library card expired/will expire after September 19, 2019, it has been (or will be) automatically renewed, so you can still access online materials.
What kinds of services are you still offering?
All of our online and digital services are available 24/7 via our website. We also have free WiFi that can be accessed in our parking lots and near our buildings. We are assessing what other services we may be able to offer. Please watch our Facebook page and website for updates.
Why did you close all the buildings?
Ohio Governor Mike DeWine and Ohio Department of Health Director Dr. Amy Acton closed all schools and recommended that gatherings of 100 or more be canceled. Social distancing is the best way to slow the spread of COVID-19, and our buildings are heavily used and get very crowded. We anticipated crowds in our buildings would only increase with the closing of schools and other major institutions such as museums.
We will continue to put updates on our website and social media, and will also send out updates via eblast.
Customers are asked to keep their items (books, DVDs, CDs), as book drops will be locked. Their will be no fines during this closure, and we will not send customers to collections until further notice.
We encourage you to do everything you can to stay healthy including:
- washing your hands frequently
- avoiding touching your face
- staying home unless you absolutely need to leave your house for essentials like food and medicine, or because you have to work or care for a loved one
For accurate, up-to-date information, visit the following public health agency websites: